battery replacement for macbook pro 2015

Looking at the original specs of the macbook pro 2015 on it says the battery life is 10-12 hours and i noticed Apple support site stated similar values for using itunes and video watching. It seems ridiculous that I have cannot get the battery replaced even though real life performance is markedly reduced. Is there some way that I can escalate a complaint? I cannot find any email contact to complain to Apple Support only phone & chat. He said that I could only have the battery for £199 if battery capacity was 80%. I kept telling the 'Genius' that whatever the diagnostics said the battery performance had declined significantly & that I wanted a battery replacement at the advertised £199 but he wouldn't budge. I objected that this was more than the MBP was worth. The 'Genius' ran diagnostics & said that the battery was OK as it had 86% of capacity & that I could not have the battery replaced for £199 but would have to pay full price for the top case including battery which would cost £460. I took my MBP into an Apple Store as I wanted to get the battery replaced for the advertised £199.

I used to get 4-6 hours normal use out of the battery but now I only get 1-1.5 hours before I need to reconnect the power supply. This is not a safety issue and Apple will replace eligible batteries, free of charge.My 2015 MacBook Pro has a failing battery. Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. Apple has determined that, in a limited number of older generation 15-inch MacBook Pro units, the battery may overheat and pose a fire safety risk. The exact reason for the failures of each issue are completely different especially in severity. Apple doesn't consider a swollen battery a safety issue. If you look at the details for the Recall and the program for a swollen battery Apple distinctly mentions the fire safety issue in the Recall notice. Apple has other free battery repair programs (some publicly acknowledged, others are not) to address issues with swollen batteries, but those programs only cover a laptop up to three years from purchase. However, a swollen battery is not the same thing as the fire safety issue mentioned in the Battery Recall. Yes a malfunction has gas to build up in the battery.

Battery replacement for macbook pro 2015